<p>The present study evaluates the usability and accessibility of judiciary websites in Pakistan. It also aims to identify the strengths and weaknesses of judiciary websites and make recommendations for improvement. The study adopted a quantitative approach and expert-based heuristic evaluation, based on Baker’s heuristics usability framework particularly developed for E-government websites. The accessibility of websites in conformance with Web Content Accessibility Guidelines (WCAG) was also measured by an automated tool through Site Analyzer. The heuristics-based mean scores of six dimensions of usability show that judiciary websites were scoring well across the ‘Information Architecture’, ‘Online Services’, and ‘Navigation’ aspects. However, ‘Legitimacy’ and ‘Accessibility Accommodation’ were the weak aspects of most of the judiciary websites. Majority of judiciary websites performed well across the five aspects of automated tool based analysis. Six websites out of nine had an average score of 50+, which indicated that these websites were meeting the average criteria of WCAG. There is a general lack of studies investigating the usability and accessibility evaluation of judiciary websites at local and foreign context. The present study is unique as it fills the literature gaps and offers practical implications.</p>

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Evaluating the usability and accessibility of judiciary websites: a multi-method study in Pakistan

  • Sadam Hafeez,
  • Alia Arshad,
  • Muhammad Rafiq

摘要

The present study evaluates the usability and accessibility of judiciary websites in Pakistan. It also aims to identify the strengths and weaknesses of judiciary websites and make recommendations for improvement. The study adopted a quantitative approach and expert-based heuristic evaluation, based on Baker’s heuristics usability framework particularly developed for E-government websites. The accessibility of websites in conformance with Web Content Accessibility Guidelines (WCAG) was also measured by an automated tool through Site Analyzer. The heuristics-based mean scores of six dimensions of usability show that judiciary websites were scoring well across the ‘Information Architecture’, ‘Online Services’, and ‘Navigation’ aspects. However, ‘Legitimacy’ and ‘Accessibility Accommodation’ were the weak aspects of most of the judiciary websites. Majority of judiciary websites performed well across the five aspects of automated tool based analysis. Six websites out of nine had an average score of 50+, which indicated that these websites were meeting the average criteria of WCAG. There is a general lack of studies investigating the usability and accessibility evaluation of judiciary websites at local and foreign context. The present study is unique as it fills the literature gaps and offers practical implications.