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<p>The present article highlights the relevance and challenges of <i>never events</i> in control centers for fire protection, emergency response, disaster management, and rescue services in German-speaking countries. These control centers function as crucial points of contact for medical emergencies and play a&#xa0;crucial role in hazard prevention and health care. They are often the first link in the treatment chain, particularly in time-critical medical emergencies such as cardiac arrest. Although systematic precautionary measures are implemented in control centers to prevent failures, the focus is mostly on technical aspects. Interpersonal competences and their importance for emergency care have so far been insufficiently considered. The term “<i>never events</i>” describes serious, avoidable medical incidents, the prevention of which is also important for control centers. The authors identified the omission of telephone resuscitation instructions as one of the <i>never events</i> relevant to control centers. To effectively reduce the probability of <i>never events</i> occurring, the implementation of quality and risk management systems in control centers must be required. This includes the improvement of communication, the establishment of redundancy, the introduction of standardized procedures, and the regular training of personnel. In addition, the development of an intersectoral <i>never event</i> register is suggested to identify and minimize systematic errors. Such a&#xa0;register could serve as a&#xa0;valuable tool for improving safety in emergency care and, thus, contribute to the optimization of patient care.</p>

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Never Events in Leitstellen

  • 期刊论文

  • 出版模式：

    开放获取

  • 发表日期：

    2025年4月23日

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  • Andreas Maurer,
  • Florian Dax,
  • Angela De Beaufort,
  • Brigitte Ettl,
  • Hartwig Marung,
  • Florian Breuer,
  • Stephan Prückner,
  • Bert Urban,
  • Bertil Bouillon,
  • Matthias Münzberg,
  • Christopher Spering,
  • Richard Stange,
  • Rainer Petzina

摘要

The present article highlights the relevance and challenges of never events in control centers for fire protection, emergency response, disaster management, and rescue services in German-speaking countries. These control centers function as crucial points of contact for medical emergencies and play a crucial role in hazard prevention and health care. They are often the first link in the treatment chain, particularly in time-critical medical emergencies such as cardiac arrest. Although systematic precautionary measures are implemented in control centers to prevent failures, the focus is mostly on technical aspects. Interpersonal competences and their importance for emergency care have so far been insufficiently considered. The term “never events” describes serious, avoidable medical incidents, the prevention of which is also important for control centers. The authors identified the omission of telephone resuscitation instructions as one of the never events relevant to control centers. To effectively reduce the probability of never events occurring, the implementation of quality and risk management systems in control centers must be required. This includes the improvement of communication, the establishment of redundancy, the introduction of standardized procedures, and the regular training of personnel. In addition, the development of an intersectoral never event register is suggested to identify and minimize systematic errors. Such a register could serve as a valuable tool for improving safety in emergency care and, thus, contribute to the optimization of patient care.